With the Virtual Locker you buy directly from the store and ship to your address in Miami; ByOrder takes care of the import and the delivery. With Personal Shopper, ByOrder finds, quotes, buys and imports the product for you. The difference is who makes the purchase.
When does the Virtual Locker make sense?
- You know how to shop in US stores.
- You have a card or payment method the store accepts.
- You prefer to handle your purchase yourself.
When does Personal Shopper make sense?
- You prefer not to make the purchase yourself.
- The store places restrictions on your address or your card.
- You want us to compare several stores for you.
What do you need in each case?
For the Virtual Locker, create your locker. For Personal Shopper, the link or the exact model of the product.
Frequently asked questions
What do I do if the store does not accept lockers?
You can consider the residential address shown in your account or the Personal Shopper service. Neither option guarantees that the store will accept the order.
Does insurance work the same way in both services?
No. In Personal Shopper it is included in the operation. In Virtual Locker it is registered in the pre-alert and is mandatory for values above USD 300.
When do I pay in each service?
In Virtual Locker you pay for shipping after your package arrives in Colombia. In Personal Shopper you approve and pay the quote before the purchase is made.