Video guides
Learn with short videos, one topic at a time. The videos are in Spanish and each guide explains them in English.
Virtual locker
What is a virtual locker and how does it work
What is a virtual locker: a US address that receives your purchases and ships them to Colombia. We explain it in less than a minute.
Advantages of a virtual locker: importing is simpler than you think
Advantages of a virtual locker: you shop online as usual, enter a US address and we bring your package to Colombia.
How to use ByOrder
What a pre-alert is and why you should do it
What a pre-alert is: letting ByOrder know a product is on its way for you, what it is, how much it cost and which tracking number it will arrive with.
Benefits of a pre-alert: 3 problems you avoid
Benefits of a pre-alert: we identify your product, you declare its real value and you avoid extra costs or holds for not being able to back up the price.