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    We are ByOrder · Cali, Colombia

    So that no Colombian ever suffers through an import again

    We are a young team in Cali that imports from the United States to Colombia with a virtual locker and personal shopper. We explain every step and stay with you until your purchase arrives.

    • 7 years importing from the US
    • 400+ customer reviews
    • Cali office and warehouse
    Get a quote Start learning
    Video frame: ByOrder presentation (in Spanish)

    Our story

    We were born from a bad experience

    Christian Jessel, our CEO, imported a computer for his studies when he was at university. It took a long time and the person bringing it did not answer.

    The computer arrived, but the experience stayed. That led to the decision to create a company that would change everything: for us they are not just packages, they are someone hoping to have something.

    "Our mission is that no Colombian ever suffers through an import again."

    Christian JesselFounder and CEO of ByOrder
    ByOrder team in blue brand shirts in front of the logo, at their Cali office

    How we work

    The ByOrder principles

    1. 01

      First you learn, then you decide

      This is a place to understand how to import. When you are ready, write to us.

    2. 02

      The full cost before you buy

      We quote the complete amount so you can decide with no surprises.

    3. 03

      We tell you what we know

      If something happens to your package, we tell you what is confirmed and what the next step is.

    4. 04

      Real people in Cali

      A team with a physical office that receives, imports and delivers your purchase.

    How we work

    Everything you need to import, in one place

    • 01

      Our own platform

      Register your Miami address, pre-alert your purchases, track every package and pay, all in one place.

    • 02

      Electronic invoicing

      We issue electronic invoices and comply with the DIAN on every import.

    • 03

      A team in Cali

      A physical office and our own warehouse: real people receive, organize and deliver your purchase.

    • 04

      Guides to learn

      Videos and step-by-step guides so you understand how to shop in the United States without hassle.

    Our team

    The people behind your package

    • ByOrder team member at the Cali office
    • ByOrder team member at the Cali office
    • ByOrder team member at the Cali office
    • ByOrder team member at the Cali office
    • ByOrder team member at the Cali office
    • ByOrder team member at the Cali office
    • ByOrder team member at the Cali office
    • Reception of the ByOrder office
    • ByOrder office with the brand logo
    • Team meeting room
    • Warehouse where packages are organized

    Where we are

    Visit us in Cali

    Address
    Avenida 3A Norte #24N - 95 Local 101, Cali
    Phone and WhatsApp
    +57 317 6975478
    Hours
    Monday to Thursday, 8:30 a.m. to 6:00 p.m.; Friday, 8:30 a.m. to 5:30 p.m. (Colombia time)
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